ElectricChoice.com is not affiliated with Pennsylvania Power and Light (PPL).  ElectricChoice.com is a website that informs and educates consumers about issues relating to energy deregulation.

State: Pennsylvania
Number of Customers: 1.4 million
Main Service Areas: Northeast Region, Central Region, Susquenhanna Region, Harrisburg Region, Lancaster Region, Lehigh Region
Contact Information: 1-800-342-5775
Address: 2 North 9th St. in Allentown, PA 18101

Pennsylvania Power and Light (PPL) is a local electric utility that provides energy services to approximately 1.4 million customers in 29 different counties throughout Pennsylvania.

With service areas that include much of the northeastern and central portion of the state, as well as major cities such as Harrisburg, Lehigh and Lancaster, PPL provides energy services for a large portion of residents living in Pennsylvania. The following counties fall under the utility?s official service area:

The utility also owns and controls around 19,000 megawatts of electric generation capacity. PPL Electric Utilities is managed by PPL Corporation and has its corporate headquarters in the heart of Allentown, Pennsylvania. With more than 30 years in the utility business, PPL has been helping customers from all over Pennsylvania get the assistance they need to receive both the electricity and gas they require for their commercial and residential properties.

PPL also has its own program designed specifically for low-income customers in their service area. The company reportedly spends more than $70 million every year to help low-income Pennsylvania residents pay their heating bills.

PPL Facilities and Equipment

PPL currently manages more than 1 million poles and 50,000 miles of power lines throughout the state. The company also has plans in place for the future and states they will be investing more than $5 billion to improve the electric delivery system throughout their Pennsylvania service area.

Since PPL is the region?s appointed utility, they are in charge of keeping power lines and other equipment up and running. Their latest improvement effort will be focusing on replacing aging facilities and equipment and to build new structures to meet the growing demand of the PA market.

Consumers who encounter an issue with the poles or power lines in their area should call PPL immediately. PPL is in charge of handling all emergencies, even if consumers buy their energy from a retail energy provider.

PPL Time-Of-Use Program

PPL Electric Utilities offers customers with a time-of-use program. This program was approved by the Pennsylvania Utility Commission and it is designed to give consumers the option to pay different energy rates depending on the time they use their energy.  The goal of the program is to encourage customers to reduce their energy use during high-cost and high-demand hours. Customers who choose to use the majority of their energy during off-peak hours can save money on their overall electricity costs.

PPL?s Hourly Usage Tracker

PPL Electric Utilities is not only one of the largest utilities in Pennsylvania, but it is also the first utility in the states to track hourly usage for their customers. Using a metering system, the utility allows their customers to manage hour-by-hour electric usage and to get the data they need to make smart changes to their home energy consumption patterns.

Comparing PPL Electricity Rates

Pennsylvania operates in a deregulated energy market, meaning consumers can shop for electric rates and plans from local retail energy providers. In Pennsylvania, consumers have the right to choose where their energy comes from. However, those who choose not to shop for a new energy plan can still receive electricity directly from PPL.

The Pennsylvania Public Utility Commission regulates the prices that PPL can charge for energy to make sure costs are competitive and in line with “market pricing.”  However, this doesn?t mean that different retail providers may not offer lower prices. It is recommended that customers shop around to determine the best pricing available for their energy.

No matter what supplier customers use, if they fall under the PPL service area, this utility is still responsible for emergency outages and maintaining the power lines and poles within the area.